topic Upgrade in Contracts & Billing

Upgrade

LMC1987 — Sat, 30 Dec 2023 22:19:59 GMT

My contract is due feb 24. I was given the option to upgrade early without giving my phone back.
When I completed my order, I received an email with the following message “As you still have time on your handset contract, your new SIM only plan will begin on 13.02.2024 after your handset contract has ended.”

What does this mean? I have not requested a sim only plan. Will I be charged for this

Re: Upgrade

Leanne_T — Sun, 31 Dec 2023 08:38:48 GMT

Hi @LMC1987

Thanks for coming to the community.

Did you upgrade and order a new phone or changed the plan with no phone?

Thanks 🙂

Leanne.

Re: Upgrade

LMC1987 — Sun, 31 Dec 2023 09:10:29 GMT

I upgraded to a new phone and plan
Sent from my iPhone

Re: Upgrade

Leanne_T — Sun, 31 Dec 2023 09:18:40 GMT

Thanks @LMC1987

I would suggest giving us a call on 150 and the team can check the message you have received and make sure everything is correct on your account 🙂

Leanne.