topic Re: Mobile bill in Contracts & Billing

Mobile bill

Mihaela97 — Sat, 30 Dec 2023 09:23:47 GMT

hello, I closed the contract, I paid the subscription for the last month, but now I have to pay £348, I don't understand why

Re: Mobile bill

Chris_B — Sat, 30 Dec 2023 09:56:46 GMT

@Mihaela97 Did you speak with customer service to give. 30 days notice? At the minimum term the contract changes to a 30 day rolling contract until you upgrade/terminate or request the PAC code to change that number to a different network. Or change it to PAYG. it doesn’t just terminate at the minimum term date, it requires you to do something about it.

Re: Mobile bill

Schockwave — Sat, 30 Dec 2023 10:52:20 GMT

@Mihaela97 , you will have to speak to customer service to discuss this with them, no account access here, no one knows who you are either, customer service will be able to take a look for you.

Re: Mobile bill

bristolian — Sat, 30 Dec 2023 11:23:57 GMT

You should have received a final bill within a week of your phone being disconnected - all your charges will be listed on there.