topic Re: Services are restricted and cannot even ring EE? in Contracts & Billing

Services are restricted and cannot even ring EE?

abbbzd — Fri, 29 Dec 2023 10:09:54 GMT

I upgraded my phone early and it is due to arrive today, I tried to make a call out this morning and got hit with a "As you have reached your credit limit your services have been restricted" yet my bills are fully up to date to the point where my new bill wont generate and all i can do is credit my account and my contact is unlimited texts & calls. I cant even ring EE themselves to find out why I am now just paying for an unuseable device.

Re: Services are restricted and cannot even ring EE?

bristolian — Fri, 29 Dec 2023 10:12:23 GMT

When an outbound call restriction is applied, all call attempts you make are redirected to 150.

Re: Services are restricted and cannot even ring EE?

abbbzd — Fri, 29 Dec 2023 10:14:08 GMT

I am trying to ring 150 and I am getting told i owe them over 300 pound. My bills are completely up to date.

Re: Services are restricted and cannot even ring EE?

Christopher_G — Fri, 29 Dec 2023 12:11:08 GMT

Hi @abbbzd

Welcome to the community.

Have you managed to speak to someone on 150? Have they explained what's happened?

Chris