topic Re: Data Plan in Contracts & Billing

Data Plan

Chip61 — Thu, 28 Dec 2023 21:19:12 GMT

Can anyone tell me if I can change my Data Allowance. I was talked into increasing my allowance by one of the assistants in my local ee shop, when she promised it wouldn’t cost me anymore per month, in fact it was a ‘special offer’ which would work out cheaper!!! …..I now have more data than I will ever need per month and my bill has gone sky high!!!

Re: Data Plan

XRaySpeX — Thu, 28 Dec 2023 21:25:47 GMT

@Chip61 : You can't downsize your plan mid-term.

Re: Data Plan

Chris_B — Thu, 28 Dec 2023 21:31:13 GMT

@Chip61 If this as a new contract/ upgrade you can not lower it to a cheaper tariff it’s a contract that you agreed too. If you only increased your allowance and it wasn’t an upgrade then yes you can lower it back to the original contract allowance but only after a set period of time.

Re: Data Plan

Samantha941 — Wed, 08 May 2024 05:33:17 GMT

Need to change internt data as don't need unlimited

Re: Data Plan

James_B — Wed, 08 May 2024 10:52:45 GMT

Hi @Samantha941,

Welcome to the EE Community. 🙂

Are you in your upgrade period?

Text UP to 150 to check.

James