topic Re: 5Gb pay monthly essentials offer £9.10, account info shows £13? in Contracts & Billing

5Gb pay monthly essentials offer £9.10, account info shows £13?

carboniferous — Thu, 28 Dec 2023 12:25:22 GMT

Yesterday I rang EE to switch from pay as you go SIM only to the current 30% off SIM only offer for 5Gb Essentials, 24 months shown costing £9.10 per month on the EE website (I have a screenshot). The Ts&Cs were shown on a weblink during the switch process; I read all 12 pages and would swear that the first page said charge was £9.10, although remaining pages referred to £13; customer service person was charmingly reassuring that it would be alright in the end, basically.

I haven't yet got a copy of the Ts&Cs and can't see a place to download them on my account, but the plan info when I log in says I'm on 'Essential SIM 5GB £18 (£13)' with '£18 monthly' under that.

Anyone else been through this and can advise what's going on? And who to call to sort it out??

Re: 5Gb pay monthly essentials offer £9.10, account info shows £13?

Chris_B — Thu, 28 Dec 2023 13:22:48 GMT

@carboniferous that existing customer offer for 30% off is for when you already have a contract and you take out a second line on your account.
It’s a multi line discount

You don’t get 30% off because you switched from PAYG to a contract.

Re: 5Gb pay monthly essentials offer £9.10, account info shows £13?

carboniferous — Thu, 28 Dec 2023 13:30:10 GMT

Thanks, Chris. I understand what you're saying, but don't understand how it's possible to have multiple lines on a single mobile SIM only phone; can you explain with different words? 😉

Re: 5Gb pay monthly essentials offer £9.10, account info shows £13?

XRaySpeX — Thu, 28 Dec 2023 18:51:49 GMT

All it means is if you have some other mobile contract with EE then you'll get 30% off this 1. If you don't have some other mobile contract with EE then you won't.