topic Am I able to remove a number from account without phoning? in Contracts & Billing

Am I able to remove a number from account without phoning?

kennnethreid — Wed, 27 Dec 2023 10:58:54 GMT

I'm looking to remove a number from my account without having to phone EE, the contracts end was December.

I've done this before but I cant remember if it was through live chat or other means. Live chat doesn't ever seem to be coming up as an option anymore.

Re: Am I able to remove a number from account without phoning?

Chris_B — Wed, 27 Dec 2023 11:01:05 GMT

@kennnethreid if this was a contract you’ll need to call customer services to give 30 days notice for f termination. You can access live chat via the my EE app

Live chat is exclusive to the EE app. Just select ‘Help’ in the bottom menu, then you’ll see the ‘Message us’ option when its available.

Re: Am I able to remove a number from account without phoning?

XRaySpeX — Wed, 27 Dec 2023 11:47:23 GMT

You may also write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your notice will be taken from when EE receive it.

Re: Am I able to remove a number from account without phoning?

bristolian — Wed, 27 Dec 2023 11:47:46 GMT

The only other way to "remove" a pay-monthly number is by virtue of it being transferred to another billing account, and thus another person take over legal responsibility for it.