topic Re: CHARGED TWICE. in Contracts & Billing

CHARGED TWICE.

hazeljayx — Tue, 26 Dec 2023 21:57:25 GMT

been charged 3 times for pay monthly in one day when i’ve should’ve only been charged once which is £15. EE has taken £45 from my account without my knowledge. it’s a good thing i’ve checked my bank statement, i had to check my previous monthly statements just in case!! i’m just shocked. i’ve been a loyal customer to EE and this happens? i’m expecting a £30 refund back into my account. i’m not understanding where and why the money has been taken when i should only be charged once. what is going on, EE??!

Re: CHARGED TWICE.

Northerner — Tue, 26 Dec 2023 22:12:36 GMT

Hi @hazeljayx

You'll need to speak to EE CS on 150 tomorrow about this issue.

Thanks

Re: CHARGED TWICE.

XRaySpeX — Tue, 26 Dec 2023 22:48:27 GMT

@hazeljayx : What are you being charged 3 times for?

Re: CHARGED TWICE.

hazeljayx — Wed, 27 Dec 2023 10:29:57 GMT

for the same data i’ve been paying for monthly and now out of the blue it charged me 3 times in one day with no form of emails or texts to tell me why.

Re: CHARGED TWICE.

James_B — Wed, 27 Dec 2023 13:44:13 GMT

Hi @hazeljayx,

Are these direct debit or card payments?

James

Re: CHARGED TWICE.

hazeljayx — Wed, 27 Dec 2023 18:06:19 GMT

i’ve only set up one direct debit for monthly payments so i’m not entirely sure as on my bank statement it just shows EE’s taken £13.50 twice and £15 when £13.50 should only be taken once but i’ve not purchased anything else other than just automatically paying for monthly payments for so long, as i’ve hardly used any data due to wifi at home. so i’m not understanding what’s going on, would i be getting my £28.50 refund back?

Re: CHARGED TWICE.

James_B — Wed, 27 Dec 2023 18:16:42 GMT

Hi @hazeljayx,

Are the payments showing as pending or completed?

Are they listed on your bill or extra charges in the EE app?

James

Re: CHARGED TWICE.

XRaySpeX — Wed, 27 Dec 2023 18:30:52 GMT

What are the dates of these 3 payments?

Re: CHARGED TWICE.

hazeljayx — Wed, 27 Dec 2023 18:55:25 GMT

all of 3 payments have been taken. £15’s been charged for some recurring card payment, £13.50 as add-on?? the remaining £13.50 should be the auto recurring payment as shown on all previous payments which i should only be charged for, for 15GB. how is this even possible if i’ve not made any changes or paid for extras?

Re: CHARGED TWICE.

hazeljayx — Wed, 27 Dec 2023 18:58:37 GMT

£15 and £13.50 was taken yesterday 26/12/23 and pending £13.50 was just taken now 27/12/23

Re: CHARGED TWICE.

Leanne_T — Thu, 28 Dec 2023 07:50:19 GMT

Hi @hazeljayx

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂