topic Re: Final Bill in Contracts & Billing

Final Bill

Tamzin3 — Mon, 25 Dec 2023 20:45:48 GMT

Hi,

I cancelled my phone bill and was said it would be £79 and this was around a week ago, i haven’t been charged the final amount however my phone number has been transferred over to my new mobile provider and when i sign into EE my phone is gone and all my data? so i’m just confused as to what’s going on?

Re: Final Bill

Northerner — Mon, 25 Dec 2023 21:23:19 GMT

Hi @Tamzin3

Your bill will be the same date you are normally billed.

Thanks

Re: Final Bill

Chris_B — Mon, 25 Dec 2023 21:25:33 GMT

@Tamzin3 you migrated your number away so obviously nothing will show. You’re not a EE customer any more. You’ll be billed accordingly when the bill is processed.

Re: Final Bill

Tamzin3 — Mon, 25 Dec 2023 21:56:23 GMT

Hi, i’m normally billed on the 23rd and wasn’t 🙂

Re: Final Bill

XRaySpeX — Mon, 25 Dec 2023 22:23:14 GMT

When did your new mobile provider transfer your no. over?

Is the 23rd when your bill is normally posted online or when you pay it?

Re: Final Bill

Tamzin3 — Mon, 25 Dec 2023 22:35:44 GMT

Hi,

my number transferred on the 13th december and my bill normally comes out by direct debit on the 23rd of the month

Re: Final Bill

Leanne_T — Tue, 26 Dec 2023 10:03:28 GMT

Hi @Tamzin3

Thanks for coming here.

Did you cancel the direct debit when you transferred to the other network?

Leanne 🙂