Re: Suing EE

AZaman — Fri, 22 Dec 2023 16:33:48 GMT

I am facing the same issue, they solved the problem but I am charging again. Contacted with them several times but no solutions!

Re: Re: Suing EE

Christopher_G — Fri, 22 Dec 2023 17:04:16 GMT

Hi @AZaman

Could you give us a little more information about what the problem is, and we'll do our best to help? Have you returned equipment to EE?

Chris

Re: Re: Suing EE

AZaman — Fri, 22 Dec 2023 17:52:35 GMT

Well Chris, I was with EE for the last 2 years when my contract ends I go for a new contract but unfortunately I have not provided the SIM card because of system errors. I went to the EE store as well, they couldn’t help me and apologised for the problem happened.

But in the 1st of December, 2023 I was charged of an amount of £159.51 then I contacted them over phone they informed me that it is the termination fees. I told them the whole matter that I am not with EE anymore and my account was cancelled after 2/3 days of new contract. As my contract has cancelled because of the technical issue within the 14 days period, I asked them to sort the issue out and refund the money. They assured me to cancel my direct debit and issue me the refund. Then I received the refund in 11th of December, 2023 as well.

After then, today I got a letter again which is issued in 16/12/2023 asking the same amount to pay ASAP. Therefore they noticed me that if I don't pay the outstanding amount of £159.51 they will take action against me.

Again, I called to EE Bill and Complaint Department this afternoon first advisor informed me that I should pay the money as he has nothing to do and the second time when I called to different number they assured me if they have 100% sorted the problem out.

But I am still in a confusion if they have sorted the issue out or not 😪

Re: Re: Suing EE

Christopher_G — Fri, 22 Dec 2023 18:12:43 GMT

I'm really sorry to hear that, @AZaman

I recommend continuing to discuss this with our complaints team so they can continue to look into this for you. Please keep us posted on what happens.

Chris

topic Re: Suing EE in Contracts & Billing

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Re: Re: Suing EE