topic Re: Bill in Contracts & Billing

Re: Bill

Hamkids1972 — Tue, 19 Sep 2023 17:38:39 GMT

No I haven't

Re: Re: Bill

Megankelvin — Tue, 19 Sep 2023 17:42:16 GMT

I asked am sure a couple weeks ago now to have my contact cancelled because I had no months left on it and I have proof of it and I got a message the other week saying that I owe them £70 something even tho it’s ended and… I also haven’t received my £100 deposit back.

Re: Re: Bill

Megankelvin — Tue, 19 Sep 2023 17:43:44 GMT

To think that what the world is going through the now with money and stuff and there are people expected to pay ££80 for a phone bill that doesn’t even work probably is ridiculous and I know you are all doing your job and you have no control over half of the stuff that goes on but this is just getting out of hand.

Re: Re: Bill

James_B — Wed, 20 Sep 2023 06:54:42 GMT

Hi @Megankelvin,

How did you cancel your contract? Did you give 30 days notice to cancel without keeping your number or did you request a PAC code to transfer your number to another network?

James

Re: Re: Bill

James_B — Wed, 20 Sep 2023 06:55:24 GMT

Hi @Hamkids1972,

Welcome to the EE Community. 🙂

Do you have a query about your bill?

James