https://community.ee.co.uk/t5/Contracts-Billing/customer-service/m-p/1339865#M81351 <P>I visited yesterday EE branch in&nbsp; Stratford westfield, and had a negative experience.&nbsp;</P><P>Wanted to change my contract from three to EE and the guy after checking few times my card said there's a issue and he can't help and walked away! even though i had a previous contract with EE before.</P><P>Lost a custemer becose of bad customer service at the branch!</P> Wed, 20 Dec 2023 14:31:51 GMT Xenia4567 2023-12-20T14:31:51Z https://community.ee.co.uk/t5/Contracts-Billing/customer-service/m-p/1339865#M81351 <P>I visited yesterday EE branch in&nbsp; Stratford westfield, and had a negative experience.&nbsp;</P><P>Wanted to change my contract from three to EE and the guy after checking few times my card said there's a issue and he can't help and walked away! even though i had a previous contract with EE before.</P><P>Lost a custemer becose of bad customer service at the branch!</P> Wed, 20 Dec 2023 14:31:51 GMT https://community.ee.co.uk/t5/Contracts-Billing/customer-service/m-p/1339865#M81351 Xenia4567 2023-12-20T14:31:51Z https://community.ee.co.uk/t5/Contracts-Billing/customer-service/m-p/1339877#M81352 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4201339">@Xenia4567</a></SPAN>&nbsp;</P> <P>I am very sorry to hear this has happened when you visited the store.&nbsp;</P> <P>Did you complete the credit check?&nbsp;</P> <P>Was the card problem when you were making a payment?&nbsp;</P> <P>Leanne.</P> Wed, 20 Dec 2023 15:11:10 GMT https://community.ee.co.uk/t5/Contracts-Billing/customer-service/m-p/1339877#M81352 Leanne_T 2023-12-20T15:11:10Z