topic Re: My contract ends on the 18/12/23. in Contracts & Billing

My contract ends on the 18/12/23.

adrian3136 — Mon, 18 Dec 2023 17:29:35 GMT

I ordered a sim only contract on the 10/11/23 order number xxxxxxxxxxxx, but i was keeping my same phone number, .but my handheld phone contract ended today 18/12/23.

My sim only contract was to start on the 18/12/23 but my phone has now stopped working and i have no way of contacting anyone but i haven't received anything from EE.

what am i going to do now my phone has stopped working

xxxxxxxxxxxx@xxxxxxxxxxxxxx

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Re: My contract ends on the 18/12/23.

James_B — Mon, 18 Dec 2023 17:54:59 GMT

Hi @adrian3136,

Welcome to the EE Community. 🙂

Were you switching from an existing EE contract to SIM only?

James

Re: My contract ends on the 18/12/23.

adrian3136 — Mon, 18 Dec 2023 18:21:40 GMT

I was switching from an EE contract to sim only on the 18/12/23

Re: My contract ends on the 18/12/23.

James_B — Mon, 18 Dec 2023 18:23:24 GMT

Have you tried restarting your phone, @adrian3136?

Does the EE app now show your new plan?

James

Re: My contract ends on the 18/12/23.

bristolian — Mon, 18 Dec 2023 22:06:38 GMT

If you text BALANCE to 150, does it reflect your expected allowances?