topic final bill in Contracts & Billing

final bill

Julija1987 — Sat, 16 Dec 2023 08:34:41 GMT

my final bill supposed to be taken yesterday as i canceled my contract. as i spoke to EE member they said the final bill will be around £90 dont remember the correct amount, yesterday it was take n £3.32 so what does that means? and my bank shows next payment due to on 15th of january. so how to understand that, did you canceled my contract or didnt? can i cancel the direct debit as its not my problem if EE messed up.

Re: final bill

Christopher_G — Sat, 16 Dec 2023 10:35:39 GMT

Hi @Julija1987

Welcome to the community.

I would recommend speaking with our Mobile Care team now that it's cancelled, so that they can make sure the account is fully closed and settled before cancelling the Direct Debit.

Chris

Re: final bill

FLEETFANATIC — Sat, 23 Dec 2023 17:13:31 GMT

Same boat, as soon as I ported my number, I can no longer see any of my old bills. Very amateurish behaviour tbh. I shouldn't have to contact anybody; it should all be left on the account 'until the account is fully closed and settled'.

Customer for a logn time, since the days of One2One - I left because;
1) my bill rose 25% over 2 years - despite the fact the cost of supplying phone didn't increase retrospectively. PPI claim in the making there. Sharp practice.

2) they now split airtime & phone - but in the process, completely gouge the customers' eyes out. Prices are a ripoff.

3) if I didn't sign a new contract, they said my tariff would go up £10 at end of contract, to nearly £50 for just 10GB of data. That was the final straw, with a phone paid off, 10gb isn't that price. The initial reply was 'promotions ended'; subsequently backing down & saying they had made a mistake & offered 25gb for £10.

Too late, gone to O2, sim only. 25GB for £8 a month & already had 2 bacon rolls costing £5.50 from their rewards in the first fortnight. Sim free S23 Ultra from Student Samsung the other month for £679.