topic Re: Issue with Insurance Claim in Contracts & Billing

Issue with Insurance Claim

MuhammadKhalid — Fri, 15 Dec 2023 16:39:41 GMT

On 12th of Dec my i called EE to help me as my phone was lost.

I've explained the whole scenario they told me to wait for 72 hours for some checks.

Today i called them for the follow up the said due to the load of work your claim is under process.

Very bad & poor service. I will not recommend anyone to use EE.

Northerner — Fri, 15 Dec 2023 17:58:59 GMT

Read your policy wording specifically how to complain and follow those instructions.

Thanks

James_B — Fri, 15 Dec 2023 18:58:01 GMT

Welcome to the EE Community. 🙂

I'm sorry to hear there was a problem with your claim.

Did the team mention why you weren't eligible for a next day replacement?

James

MuhammadKhalid — Fri, 15 Dec 2023 19:02:09 GMT

No they didn't mentioned why i am not eligible for next day replacement.

They have just shared a reference number nothing else.

Christopher_G — Sat, 16 Dec 2023 08:40:30 GMT

I'm sorry for the delay, hopefully you hear about the claim soon. Please keep us updated on what happens.

Chris

MuhammadKhalid — Mon, 18 Dec 2023 06:54:41 GMT

Hi Guys still no update regarding my phone claim.

The representative has filed a complaint a complaint on my behalf & I haven't get any complaint number till now 😂😂

Katie_B — Mon, 18 Dec 2023 07:40:30 GMT

I am sorry to hear there has still been no update @MuhammadKhalid.

What was advised last time you spoke with us?

Katie