topic Re: How do you access older invoices? in Contracts & Billing

How do you access older invoices?

Cazaly — Fri, 15 Dec 2023 08:02:40 GMT

Says up to 12 months but only to June on dropdown

Chris_B — Fri, 15 Dec 2023 08:10:08 GMT

@Cazaly When did you join EE.

Cazaly — Fri, 15 Dec 2023 09:05:29 GMT

Not sure exactly? Certainly over 5 years ago.

Leanne_T — Fri, 15 Dec 2023 09:22:34 GMT

Thanks for coming to the community @Cazaly

Do you only have bills from June in your EE app and when logging into your EE account through a web browser?

Leanne.

Cazaly — Fri, 15 Dec 2023 12:59:29 GMT

Yes, that’s all that’s showing on the dropdown

Sent from Gmail Mobile

Leanne_T — Fri, 15 Dec 2023 13:04:57 GMT

Have you changed contracts/accounts or disconnected at any time before June?

Leanne 🙂

Cazaly — Fri, 15 Dec 2023 13:17:29 GMT

Oh wait. I purchased an iPhone 14 and went from Sim only to contract. I
think you’ve nailed it. Never thought…

Thanks 😄👍🏻

Sent from Gmail Mobile

Leanne_T — Fri, 15 Dec 2023 13:20:22 GMT

The bills should still show if you stayed on the same EE account @Cazaly

If you call us on 150, the team can look into this for you 🙂

Leanne.

XRaySpeX — Fri, 15 Dec 2023 16:55:06 GMT

Unless OP means by "Sim only" a PAYG SIM. Then there will be no bills before the change to contract.