topic Re: Re: How exactly do we pay our final bill? in Contracts & Billing

Re: How exactly do we pay our final bill?

ehocbel — Wed, 13 Dec 2023 06:37:39 GMT

I do not pay by direct debit. I left EE by porting my PAC to another provider. I do have an outstanding amount to pay but My EE app showed 0 Pounds due. I waited for the letter stating my final bill or an email but did not receive it within a month. After a month exactly, I did receive a letter asking me to settle my bill but did not state the amount, it gave me details on how to pay and a threat to contact credit agencies if I fail to do so. That's not what I expected from a final bill letter. I am now calling +44 800 079 8586 with options 1 4 1 1

Re: Re: How exactly do we pay our final bill?

Leanne_T — Thu, 14 Dec 2023 08:07:04 GMT

Hi @ehocbel

I am sorry to hear this, did you get this sorted when you called our mobile guides yesterday?

Leanne.

Re: Re: How exactly do we pay our final bill?

ehocbel — Thu, 14 Dec 2023 08:31:09 GMT

Hi, This is sorted. I simply called the number and paid over the phone. Thanks

Re: Re: How exactly do we pay our final bill?

Leanne_T — Thu, 14 Dec 2023 08:32:02 GMT

Thanks for coming back and letting me know @ehocbel

Leanne 🙂