topic Re: App payment issues in Contracts & Billing

App payment issues

Frazer96 — Wed, 13 Dec 2023 16:48:47 GMT

The EE App is still not allowing me to pay my bill I have brought this up numerous times and I get told it will be fixed by the next app update but they have been like 6/7 updates and still won't work does anyone have a fix for this and yeah I know I can call to pay and stuff but prefer the app actually worked

Re: App payment issues

XRaySpeX — Wed, 13 Dec 2023 16:53:06 GMT

Try using Fast Pay online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: App payment issues

Leanne_T — Wed, 13 Dec 2023 17:33:10 GMT

Hi @Frazer96

Thanks for coming here.

Can you pay the bill if you log into your EE account using a web browser?

Do you get an error message using the app?

Leanne 🙂

Re: App payment issues

sonicainugala20 — Thu, 04 Jan 2024 11:29:10 GMT

Hi,

I finished my contract last 2months back. I have 2sims and I called them and ask them to change my contract from phone to sim without telling me and they Charging me more money.
they are charging for 1mobile, 2sims, and insurance

please I’m requesting you to pay my money back and charge only for sim contract

otherwise I would like to take severe action against your company

Re: App payment issues

Katie_B — Thu, 04 Jan 2024 11:44:59 GMT

Hello @sonicainugala20.

I am sorry to hear you are still be charged.

I'd recommend giving us another call so our customer care team can look into this for you.

Katie

Re: App payment issues

sonicainugala20 — Thu, 04 Jan 2024 11:47:15 GMT

I won’t believe your words from now

because I called to customer care for 2 times and I asked them to change my contract

they just ignored my msgs and started charging me more

i dnt have much patience to argue with you guys

please change my mobile contract to sim and pay my mobile bill from last 3mnths and I want my refund back

Re: App payment issues

Katie_B — Thu, 04 Jan 2024 12:20:27 GMT

Hi @sonicainugala20.

Our customer care team are in the best position to be able to look into this further for you as there is no account access here on the community.

If a cancellation has been placed and the line has not been disconnected the team will resolve this for you.

Katie

Re: App payment issues

sonicainugala20 — Thu, 04 Jan 2024 12:24:47 GMT

I’ll call you by end of the day

Is it possible to get my refund which I payed for last 3months

thank you

Re: App payment issues

Katie_B — Thu, 04 Jan 2024 12:43:45 GMT

This is something our customer care team will be able to confirm with you @sonicainugala20.

Be sure to keep us updated,

Katie