topic Re: Problem in Contracts & Billing

Problem

Bella57 — Wed, 13 Dec 2023 00:55:40 GMT

I had problems with my account, I need to make the payment and I don't know where to find the bill to pay.
Or I wanted to change the bank where the direct debit will be made.
grateful,
Isabelle Siqueira

Re: Problem

XRaySpeX — Wed, 13 Dec 2023 01:19:57 GMT

You can change your bank details under Bills & Payments > Manage Direct Debit.

Re: Problem

Bella57 — Thu, 14 Dec 2023 05:36:45 GMT

Good morning.

I tried to access the application using my registration email, but it doesn't open for me as a customer who already has one of your products, but rather as a new customer.
No payment accounts appear.

Re: Problem

XRaySpeX — Thu, 14 Dec 2023 06:04:12 GMT

Use online MyEE, not the app.