topic Re: End of contract in Contracts & Billing

End of contract

bangelika10 — Tue, 12 Dec 2023 18:40:01 GMT

I just spoke with EE my contract finished 2 months ago and they still charging me . The lady she said I have to call up EE to cancel my contract and 30 days notice period ?! So why EE not send me reminder 14 days before my contract ends . Like this they overcharging people ?! For that now they have trouble . Why I not get reminder before my contract ended . Is that fair EE

Re: End of contract

Northerner — Tue, 12 Dec 2023 19:11:57 GMT

Hi @bangelika10

Your contract doesn't end just your minimum contract term. You either upgrade or call EE and give 30 days notice.

https://ee.co.uk/help/profile/leaving-ee/end-of-my-plan

Thanks

Re: End of contract

bangelika10 — Tue, 12 Dec 2023 19:35:13 GMT

Yes I did , but why they not contact me 14 days before my contract term ?! Of course for that because they want make money from people .

Re: End of contract

Chris_B — Tue, 12 Dec 2023 19:40:17 GMT

@bangelika10 I didn’t know EE had to inform you of when your contract is almost up. After all this is displayed within your EE account. Nothing stopping you from adding this to your calendar also. You’re trying to shift the blame on to EE when the relevant information is shown within your EE account.

Re: End of contract

XRaySpeX — Tue, 12 Dec 2023 19:54:21 GMT

@Chris_B : Read End of Contract Notification . This is an Ofcom requirement

END OF CONTRACT NOTIFICATION AND OUT OF CONTRACT DISCOUNT

When will I get an end of contract notification?

We’ll send you a reminder at least 14 days before your contract ends.

We’ll also tell you what offers, deals and tariffs are available, which are based on your data usage and current price plan.

If you’re an EE mobile customer we’ll notify you by text, we may write to you in limited cases.

Re: End of contract

Chris_B — Tue, 12 Dec 2023 20:01:24 GMT

@XRaySpeX And is SMS and or emails enabled within the account settings to receive this notification ? That’s down to the end user to enable or have these been disabled by opting out of notifications?

Re: End of contract

XRaySpeX — Tue, 12 Dec 2023 20:01:56 GMT

@Chris_B : Why shouldn't they be? Unlikely supposition & just grasping for straws.

Can't you just accept the facts & admit you were wrong instead of kicking against all the evidence every time?

Re: End of contract

Chris_B — Tue, 12 Dec 2023 20:10:41 GMT

@XRaySpeX Ok prove the message wasn’t just deleted and not read. If sent this would have been over 2 months ago according to the OP.

I’m not going to rely on a message to inform me when my contract is all most up. Its on the account to read. It’s been entered in to my calendar. I take responsibility for my contract and it’s term time. But others take no accountability for information already provided.