topic Re: End contract in Contracts & Billing

End contract

Kanesasha — Wed, 19 Jul 2023 19:33:04 GMT

I want to end my contract

Re: End contract

Kanesasha — Wed, 19 Jul 2023 19:30:51 GMT

I want to end my contract

Re: End contract

XRaySpeX — Wed, 19 Jul 2023 19:32:47 GMT

@Kanesasha : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: End contract

Alex_M — Wed, 19 Jul 2023 19:34:43 GMT

Hi @Kanesasha

You can give your 30 days notice by calling 150 and speaking to customer services.

Thanks,

Alex

Re: End contract

Louis272001 — Sun, 17 Sep 2023 08:45:03 GMT

yes please

Re: End contract

ramacc — Tue, 03 Oct 2023 19:18:32 GMT

Seems ridiculous to have to 'phone'

Must be an email notification.

Re: End contract

XRaySpeX — Tue, 03 Oct 2023 19:22:32 GMT

@ramacc : No 'must' about it. EE don't have an email contact.

You may also write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your 30-days notice will be taken from when they receive your letter.

Re: End contract

Wendysug — Wed, 15 May 2024 09:12:12 GMT

need call 150 from ee number

Re: End contract

Katie_B — Wed, 15 May 2024 09:46:23 GMT

Good morning @Wendysug.

Welcome to the EE Community.

Are you needing to get in touch with our customer care team?

Katie