topic Re: Update my address in Contracts & Billing

Update my address

elenik — Tue, 12 Dec 2023 11:03:23 GMT

I've been trying to update my address but the EE site does not give any option. Why? Any help regarding this?

Re: Update my address

Leanne_T — Tue, 12 Dec 2023 12:58:53 GMT

Thanks for coming to the community

You can update the address if you log into the EE app, select Profile, Settings and Permissions and then right at the bottom you should have the option to Change billing address.

Leanne.

Re: Update my address

elenik — Tue, 12 Dec 2023 13:07:53 GMT

Hello, All the given choices are:

Lost/Stolen Device

Leave EE

Unlock your device

WiFi calling

App setting

Non of them have the option of changing the address.

Re: Update my address

Leanne_T — Tue, 12 Dec 2023 13:10:58 GMT

Thanks @elenik

If this is not an option, please call us on 150 and the team will be happy to update this for you.

Leanne.

Re: Update my address

baz4644 — Sun, 17 Dec 2023 18:02:29 GMT

Yes, the website and app are total pants! Who on earth decided it was a good idea not to be able to update an address?

Re: Update my address

elenik — Sun, 17 Dec 2023 20:40:27 GMT

Their situation is literally "When you don't pay your IT". And calling is them was even worse, almost a week and still not results. They are a joke

Re: Update my address

Katie_B — Mon, 18 Dec 2023 08:14:21 GMT

Good morning @baz4644 and @elenik.

The steps to update your address are the following:

Plans & subscriptions > Mobile > Scroll down and select 'Settings' > Scroll down to 'Change billing address'.

I have checked this morning and can see the option, if this is not showing for you please report this to our customer care team on 150.

Katie

Re: Update my address

elenik — Mon, 18 Dec 2023 09:02:02 GMT

Check again then, and why calling again since the change wasn't done in the first try?

Re: Update my address

Katie_B — Mon, 18 Dec 2023 09:15:15 GMT

I'm sorry to hear that you are seeing this error and your address has still not been updated @elenik.

I have checked by selecting the option to change my address and this error does not appear.

I'd recommend giving us a call so this can be looked into further.

Katie

Re: Update my address

SBUG2024 — Thu, 15 Feb 2024 09:20:33 GMT

I have done as suggested for updating my address:

The steps to update your address are the following:

Plans & subscriptions > Mobile > Scroll down and select 'Settings' > Scroll down to 'Change billing address'.

And this option is not is not available.

I dont have time to phone 150 and be on hold

Re: Update my address

Leanne_T — Thu, 15 Feb 2024 09:59:18 GMT

Morning @SBUG2024

Can you try logging into the EE app, selecting Profile and then Settings and Permissions, do you have change billing address?

Leanne.

Re: Update my address

Iddrissabdallah — Thu, 11 Apr 2024 07:08:03 GMT

Hi want to change my address

Re: Update my address

Christopher_G — Thu, 11 Apr 2024 07:17:30 GMT

Hi @Iddrissabdallah

You can change your address in the Plan & Subscriptions section of your EE Online account.

Chris

Re: Update my address

Maria578 — Sun, 07 Jul 2024 12:07:54 GMT

Adress change

Re: Update my address

Christopher_G — Sun, 07 Jul 2024 13:21:56 GMT

Hi @Maria578

Welcome to the community.

You can change your address in the Plans & Subscriptions section of your EE Online account.

Chris