topic Re: Sony D charges to my EE account not mine in Contracts & Billing

Sony D charges to my EE account not mine

steph818 — Tue, 12 Dec 2023 12:10:12 GMT

I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothing at all, what can I do? …. Before they cut me off for rightfully non payment

thanks

Re: Sony D charges to my EE account not mine

Chris_B — Tue, 12 Dec 2023 12:17:25 GMT

@steph818 The billing company can do something about this as they have allowed fraud to be committed.

Re: Sony D charges to my EE account not mine

Leanne_T — Tue, 12 Dec 2023 13:37:45 GMT

Hi @steph818

I am very sorry to hear this has happened.

What did Sony advise when you contacted them about the charges?

Could they see these charges have been made using your details?

Leanne.

Re: Sony D charges to my EE account not mine

Linds1980 — Fri, 19 Apr 2024 18:23:51 GMT

I have had the same happen to me 3 charges on my mobile account I do not have a PlayStation and not had no response from sony email ee provided or telephone number.

can ee please help

Re: Sony D charges to my EE account not mine

Linds1980 — Fri, 19 Apr 2024 18:24:27 GMT

Did you get this sorted I have had the same happen to me

Re: Sony D charges to my EE account not mine

Linds1980 — Fri, 19 Apr 2024 18:53:27 GMT

Did you get anywhere I have had same problem

Re: Sony D charges to my EE account not mine

Katie_B — Sat, 20 Apr 2024 06:12:09 GMT

Hello @Linds1980.

Thanks for coming here.

I am sorry to hear this.

You would need to contact Sony direct for these charges to be looked into, as we have no access here on the EE Community to see what was purchased.

Are these the contact details you have?

02035382665

SonyEntertainment.UK@eu.sony.com.

You can also fill out an online contact form HERE.

Katie

Re: Sony D charges to my EE account not mine

Marty_G — Tue, 06 Aug 2024 09:16:58 GMT

I have been charged by you for 4 x £39.99 B Sony on my EE phone bill for App Store purchases, All within 1 minute of each other. I have not purchased anything from Sony, I do not own a playstation, I do not have a Sony account.

After Speaking with EE I have tried to call the number 0203 5382 665 which is listed as the customer service number on my phone bill for the purchase but it says it is closed - it is never open so impossible to speak with anyone.

My phone provider EE say they cannot refund, I need to speak with Sony. I asked EE how they know to charge me for this, they say it has been authorised on my phone, I know this is not true, I ask them if they provide proof of who, when and how the authorisation occurred at which point they have no answer.

When I search this problem there seems to be lots of people with the same issue, and no ability to contact Sony. Going around in circles.

Re: Sony D charges to my EE account not mine

Rach_H — Tue, 06 Aug 2024 11:05:02 GMT

Hi @Marty_G,

I'm so sorry to hear about the trouble you've been having getting in touch.

If you're not able to get in touch over the phone then you can reach out over email at sonyentertainment.uk@eu.sony.com or go to their help page HERE and connect using their live chat.

Rach

Re: Sony D charges to my EE account not mine

Marty_G — Wed, 07 Aug 2024 10:31:50 GMT

Hi,

The live chat is of no use, you need a playstation account, which I don't have, I spoke with an EE customer service person, she also gave me a number to call, this number 0845 6000124 - does not work

Re: Sony D charges to my EE account not mine

Rach_H — Wed, 07 Aug 2024 11:04:44 GMT

I'm sorry to hear the other number you've been given also isn't working @Marty_G.

I'd recommend dropping them an email, and seeing how you get on.

Rach

Re: Sony D charges to my EE account not mine

mummy45 — Tue, 17 Sep 2024 13:36:44 GMT

You can’t use this phone number if you don’t have a PlayStation Sony account !!!!
A number doesn’t exist for non members being charged fraudulently

Re: Sony D charges to my EE account not mine

mummy45 — Tue, 17 Sep 2024 13:38:14 GMT

This has happened to me £154 I don’t have a PlayStation or Sony account either never have since 1998 when I took my re account out (orange)

Re: Sony D charges to my EE account not mine

Ali_A — Fri, 08 Nov 2024 11:41:41 GMT

Hi @mummy45

Welcome to the EE Community.

While the charges show on your mobile bill they're actually billed from the Authorised 3rd party.

By contacting the 3rd party company that billed you, they'll be able to look into how the charges came about, which devices they are linked to, as well as resolve any disputes and investigate errors that may have occurred.

You can find out more, including contact details, on our Third Party Phone Bill Charges | Help | EE page.

If you don't know the Sony account it may be linked to, you can log into Boku Customer Care Portal to find out what was purchased and from which merchant.

Or visit boku.com/help for their contact number and email address.

To stop Charge to Bill, just text the word 'BAR' to 150 and we will add a bar to your number which will block any further online purchases to it.

Ali

Re: Sony D charges to my EE account not mine

Heaven81 — Sat, 19 Oct 2024 13:58:00 GMT

I had the same thing happen to me.

Re: Sony D charges to my EE account not mine

Heaven81 — Sat, 19 Oct 2024 14:00:56 GMT

I also contacted playstation as on my transaction history it says No transactions. I have been passed from pillar to post and am back on the phone now with EE.

Re: Sony D charges to my EE account not mine

Mrsssw — Mon, 28 Oct 2024 18:37:22 GMT

I spoke to EE today and they didn’t want to know, said call Apple, called Apple they said it’s Sony, I don’t have a Sony account…I’ve lost £160. I do not know how this happened

Re: Sony D charges to my EE account not mine

Heaven81 — Mon, 28 Oct 2024 19:11:33 GMT

Try Boku on 0808 1202341. They are only open monday to friday 9-5. I rang at 4:30 and then it went through to leaving a message as soon as 5pm reached. They phoned me back the next evening. I explained everything to them and I recieved confirmation from them today that I will be getting a refund. I will wait for my next bill and let you know if I get my money back. But trying to feel hopeful. I hope this helps you too.

Re: Sony D charges to my EE account not mine

Mrsssw — Mon, 28 Oct 2024 19:34:30 GMT

Was this sorted? What was the outcome. I’ve had 6 payments taken out within 5mins of each other. I don’t have a PlayStation or a Sony account…how can EE let this happen

Re: Sony D charges to my EE account not mine

Mrsssw — Mon, 28 Oct 2024 19:36:28 GMT

Did you get this sorted and if so how, happened to me