topic Re: Payed bill not recognised in Contracts & Billing

Payed bill not recognised

Matthewisgrand — Tue, 12 Dec 2023 08:18:01 GMT

Hi, I have just payed my bill

Which didn't go through as payed on ee website

But the money was still taken out of my bank for ee

I do not have access to calling people atm to raise the issue and my internet may be cut off soon so I will not have internet either if the issue is still unresolved

Re: Payed bill not recognised

Matthewisgrand — Tue, 12 Dec 2023 08:57:37 GMT

Turns out the payment is bouncing even though all the details are correct and I have tried several times now and it's still not registering the payment for some reason

Re: Payed bill not recognised

Leanne_T — Tue, 12 Dec 2023 09:08:28 GMT

Hi @Matthewisgrand

Thanks for coming here.

Have you contacted your bank to see why the payment is not going through?

Leanne 🙂

Re: Payed bill not recognised

Matthewisgrand — Tue, 12 Dec 2023 09:09:59 GMT

No, but I have used my card elsewhere since so I doubt it is that l, also I cannot contact my bank at the moment as no phone

Re: Payed bill not recognised

Leanne_T — Tue, 12 Dec 2023 09:13:42 GMT

I see @Matthewisgrand

Have you tried another web browser?

Leanne.

Re: Payed bill not recognised

Matthewisgrand — Tue, 12 Dec 2023 09:15:44 GMT

I have tried on my phone and on my desktop PC

Re: Payed bill not recognised

Leanne_T — Tue, 12 Dec 2023 09:18:28 GMT

Thanks @Matthewisgrand

In this case we would need to get the payment looked into, please see our Contact EE page for ways to get in touch.

Leanne.

Re: Payed bill not recognised

Matthewisgrand — Tue, 12 Dec 2023 09:36:57 GMT

I contacted my bank

Via messaging

And I hate to say it but you were right Leanne

Ee payment has flagged up as fraud for some weird reason

Which doesn't make sense

Re: Payed bill not recognised

Leanne_T — Tue, 12 Dec 2023 09:39:12 GMT

Very strange @Matthewisgrand

Has this been removed now with the bank so you can make the payment?

Leanne 🙂

Re: Payed bill not recognised

Matthewisgrand — Tue, 12 Dec 2023 09:41:01 GMT

No I have to call the bank

I told Lloyd's I have no access to a phone right now

They told me to try again later

Re: Payed bill not recognised

Leanne_T — Tue, 12 Dec 2023 09:43:28 GMT

I am sorry to hear this and hope this is sorted soon for you @Matthewisgrand

Leanne.

Re: Payed bill not recognised

Matthewisgrand — Tue, 12 Dec 2023 09:46:09 GMT

Thank you kindly

Re: Payed bill not recognised

Matthewisgrand — Fri, 22 Dec 2023 09:06:02 GMT

A note to anyone else struggling with this problem

You can now pay ee with Google pay and it appears to go through fine