topic Re: Collection team ee in Contracts & Billing

Collection team ee

Murphy231 — Mon, 11 Dec 2023 19:34:32 GMT

I need to get in touch with ee collection team but o live chat. Please can any agent respond on here

Re: Collection team ee

Murphy231 — Mon, 11 Dec 2023 19:23:31 GMT

Why I cannot access live chat?

Re: Collection team ee

UkzVortex — Mon, 11 Dec 2023 19:27:42 GMT

It no long thing they will say it is but not

Re: Collection team ee

Murphy231 — Mon, 11 Dec 2023 19:29:32 GMT

So it doesn't exitst anymore?

Re: Collection team ee

UkzVortex — Mon, 11 Dec 2023 19:32:19 GMT

No, it doesn't but they will say it does when it doesn't

Re: Collection team ee

Chris_B — Mon, 11 Dec 2023 22:02:14 GMT

@Murphy231 This isn’t customer services it’s a public forum. If you need to speak with customer services about cancellation you need to call.

Re: Collection team ee

Murphy231 — Mon, 11 Dec 2023 22:03:54 GMT

What's happened wi

th live chat

Re: Collection team ee

Leanne_T — Tue, 12 Dec 2023 08:05:43 GMT

Hi @Murphy231

Thanks for coming to the community.

Chat can be accessed in the help section of the EE app if you're using a pay monthly personal plan and are registered as the account owner (bill payer), this will show a 'Message Us' option.

If this is not showing for you, please give us a call and the team can help with your query.

Leanne.

Re: Collection team ee

UkzVortex — Tue, 12 Dec 2023 08:38:11 GMT

You don't listen to Leanne live chart as gone for everyone and 150 doesn't help because they don't listen too

Re: Collection team ee

XRaySpeX — Tue, 12 Dec 2023 13:30:16 GMT

If you are on contract "Message Us" can be found in the Help section of the MyEE app.

Re: Collection team ee

UkzVortex — Tue, 12 Dec 2023 16:04:26 GMT

it, not this no more live chart as gone

Re: Collection team ee

XRaySpeX — Tue, 12 Dec 2023 16:30:41 GMT

@UkzVortex : You need to choose which of those services (icon) you wish to enquire about.

Re: Collection team ee

UkzVortex — Tue, 12 Dec 2023 17:37:51 GMT

live chat as gone for every one