topic Re: Changing direct debit in Contracts & Billing

Changing direct debit

LMann20 — Wed, 08 Nov 2023 15:02:58 GMT

I have tried numerous times to change my direct debit details and contacted EE themselves and still I am unable to change them. I have received yet another email asking to update my DD details and no email address to reply to other then call and wait which I have already done before. Can anyone help?!

Re: Changing direct debit

Christopher_G — Wed, 08 Nov 2023 18:02:30 GMT

Hi @LMann20

Welcome to the community.

Have you tried changing the Direct Debit details on the EE App and EE Online?

Chris

Re: Changing direct debit

Niroo — Thu, 07 Dec 2023 23:58:39 GMT

Chris, your link does not help with changing direct debit. I simply can not find a way of actually changing bank detail. Could some provide actional details please? Thanks

Re: Changing direct debit

Katie_B — Fri, 08 Dec 2023 09:18:08 GMT

Hi @Niroo.

Welcome to the community.

If you are unable to update this in your EE account please give us a call on 150.

Katie