topic Re: Wrong number used when sending messages. in Contracts & Billing

Wrong number used when sending messages.

CB1001 — Thu, 07 Dec 2023 09:50:21 GMT

Hi there.

I recently ported my number using PAC from Plusnet to EE

Sometimes when I text people, the number it comes from is not the one I ported over. However if they text the number I ported over I still get the message.

Any idea whats happening? Several people have texted me back saying, did you get a new phone.

Re: Wrong number used when sending messages.

Katie_B — Thu, 07 Dec 2023 11:40:55 GMT

Hello @CB1001.

Welcome to the community.

What phone are you using?

Katie

Re: Wrong number used when sending messages.

CB1001 — Thu, 07 Dec 2023 12:13:29 GMT

Hi.

It's a pixel 6.

Re: Wrong number used when sending messages.

Katie_B — Thu, 07 Dec 2023 13:34:33 GMT

Thanks for confirming @CB1001.

Have you tried updating your mobile number in your phone settings? this should be under your Google account.

Katie