https://community.ee.co.uk/t5/Contracts-Billing/150-failing/m-p/1334997#M80808 <P>I recently had to use a premium number to get through to EE as 150 wasn't working. I had to call because EE had messed up my order, so not just calling for the joy of speaking to CS. The only number I could find on-line was a premium number and now I have been charged £83 just for the pleasure of sorting my order. Is there anyway to claim these charges back? EE CS are useless, has anyone else had similar issues?</P> Thu, 07 Dec 2023 10:00:32 GMT Polley 2023-12-07T10:00:32Z https://community.ee.co.uk/t5/Contracts-Billing/150-failing/m-p/1334997#M80808 <P>I recently had to use a premium number to get through to EE as 150 wasn't working. I had to call because EE had messed up my order, so not just calling for the joy of speaking to CS. The only number I could find on-line was a premium number and now I have been charged £83 just for the pleasure of sorting my order. Is there anyway to claim these charges back? EE CS are useless, has anyone else had similar issues?</P> Thu, 07 Dec 2023 10:00:32 GMT https://community.ee.co.uk/t5/Contracts-Billing/150-failing/m-p/1334997#M80808 Polley 2023-12-07T10:00:32Z https://community.ee.co.uk/t5/Contracts-Billing/150-failing/m-p/1335007#M80809 <P>It sounds like you've fallen foul of a Google search scam, whereby third parties pay for particular links to appear at the top of search results.</P> <P>That third party sets up a premium-rate number which redirects to a company's standard-rate line, their number is listed at the top of a Google search - victims then call the first number on said search, the company redirects the call to the standard-rate line and takes the call charges as profit.</P> <P>EE's standard rate numbers are listed at <A href="https://ee.co.uk/contact-ee" target="_blank" rel="noopener">https://ee.co.uk/contact-ee</A>&nbsp;</P> Thu, 07 Dec 2023 10:29:49 GMT https://community.ee.co.uk/t5/Contracts-Billing/150-failing/m-p/1335007#M80809 bristolian 2023-12-07T10:29:49Z