topic stuck in wrong deal in Contracts & Billing

stuck in wrong deal

195264961 — Wed, 06 Dec 2023 20:47:39 GMT

When I got my first contract phone I clicked unlimited data and calls but I hardly ever use data I use like 5gb a month and make about 10 phone calls a month I have been paying a huge amount every month but I don’t know how i change my deal I have been paying for it for months now and I can’t keep up I would like to change my data to like 25gb or 5gb I don’t need the data in the slightest I didn’t realise what I had gotten myself into

Re: stuck in wrong deal

XRaySpeX — Wed, 06 Dec 2023 20:57:41 GMT

@195264961 : You cannot downsize your plan mid-term, until you are within 45 days of the end of your min.term.

Re: stuck in wrong deal

bristolian — Wed, 06 Dec 2023 21:37:58 GMT

Contractually you should ensure you are in a position to meet your commitments when you agree to a particular plan for the 24month minimum term.

If you are having financial difficulties and are struggling to pay your bills, you should contact EE CS ASAP to discuss your circumstances.

https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill