topic Re: Viewing current bill in Contracts & Billing

Viewing current bill

Jenjen77 — Wed, 16 Aug 2023 16:10:46 GMT

I'm unable to view my current usage for my current billing period? I've tried online website and on the app is there another way to try find this information?

Re: Viewing current bill

Chris_B — Wed, 16 Aug 2023 17:15:13 GMT

@Jenjen77 Are you paying for itemised billing? If not then there is nothing to show. On contract you have unlimited calls/texts and the only usage that will go down as the month goes on is data usage and this does show. Paying for itemised billing will show you the amount of calls/texts made as the month goes on.

Re: Viewing current bill

don49 — Mon, 04 Dec 2023 14:15:36 GMT

I am paying for a travel data pass for 24hr periods midnight to midnight U.K. time I use very little data if any and can't view my bill in real time

Re: Viewing current bill

Katie_B — Mon, 04 Dec 2023 14:46:19 GMT

Hi @don49.

Welcome to the community.

Are you receiving an error message when trying to load your bill?

Katie

Re: Viewing current bill

XRaySpeX — Tue, 05 Dec 2023 19:24:18 GMT

@don49 : If you like text STOP TRAVEL to 150 and revert back to our standard data add-ons.

Re: Viewing current bill

Aamerchughtai — Sun, 18 Aug 2024 13:14:29 GMT

Hi I need my account number and I need to change my direct debit details please

Re: Viewing current bill

Christopher_G — Sun, 18 Aug 2024 15:01:16 GMT

Hi @Aamerchughtai

Welcome to the community.

Have you created an account online or is that what you're trying to do? Have you received any paperwork or bills from us in the past? Your account number should be on those.

Chris