topic Re: Suspended account in Contracts & Billing

Suspended account

Snapper123 — Mon, 04 Dec 2023 16:33:05 GMT

I'm first time customer of EE

My account has been suspended

My first Direct Debit doesn't come out until 10/12/23

On my account, it states to call 150 or 0800 number but I cant because my account is suspended

Please help

Re: Suspended account

Northerner — Mon, 04 Dec 2023 16:36:12 GMT

Hi @Snapper123

Download Skype and call the number in my signature over WiFi to speak to EE CS.

Thanks

Re: Suspended account

Snapper123 — Mon, 04 Dec 2023 16:49:00 GMT

Thankyou so much for your help

I do not want to install skype on my brand new phone

Is there a way you can get them to call me?

Is there text number I can contact EE on as they still work?

Even though mobile is suspended I can still receive calls and text

Thanks

Northerner

Re: Suspended account

bristolian — Mon, 04 Dec 2023 17:14:20 GMT

Other users on this forum are just customers like yourself. I'm fairly sure outbound calls from a suspended phone should all be redirected to the Collections area, precisely for situations such as this.

If not, you can use any working phone to call on 0800 0798586

Re: Suspended account

Snapper123 — Mon, 04 Dec 2023 17:21:26 GMT

Ok, I appreciate everyone is a user here

But I'm caught in a loop...account suspended by mistake...my online account says call 150 or 0800 number...when calling plays an automated message "cant make calls from this number as account is suspended"

Don't have another phone and live alone

Is there any other way of contacting EE, via Email maybe?

Thanks for your help

Re: Suspended account

Christopher_G — Mon, 04 Dec 2023 18:12:16 GMT

Hi @Snapper123

If you're near an EE Store, you could pop in and they'll be able to help you.

Chris

Re: Suspended account

Snapper123 — Mon, 04 Dec 2023 18:34:08 GMT

Having listened to the entire long automated message...

There are options to speak to someone from EE at the end

So I should have listened to the entire message, instead of putting the phone down after stating "your account is suspended"

hopefully my mistake will help others

Thankyou all

Re: Suspended account

Christopher_G — Mon, 04 Dec 2023 18:21:03 GMT

Ah, OK, thanks for letting us know, @Snapper123. I actually didn't know that, so have learned something new. 🙂

Chris