topic Re: Phone not working service restricted in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/Phone-not-working-service-restricted/m-p/1333813#M80638 <P>There isn't any account access on this public forum, you would need to contact EE CS - from another phone - to query this.</P> <P>If you have a PAYG phone, then hibernation due to non-usage is a common reason. If you're on pay-monthly, then non-payment of bills is a possibility.</P> <P>If your phone's symptoms are a loss of coverage, then it may not have been necessarily been suspended but just have a local outage - use the "check status" option on <A href="https://coverage.ee.co.uk/coverage/ee" target="_blank" rel="noopener">https://coverage.ee.co.uk/coverage/ee</A> as a first check and consider using WiFi-calling in the meantime.</P> Sun, 03 Dec 2023 21:50:11 GMT bristolian 2023-12-03T21:50:11Z Phone not working service restricted https://community.ee.co.uk/t5/Contracts-Billing/Phone-not-working-service-restricted/m-p/1333776#M80634 <P>Phone has been cut off. Need to know why and can we solve it<BR /><BR /></P> Sun, 03 Dec 2023 19:11:32 GMT https://community.ee.co.uk/t5/Contracts-Billing/Phone-not-working-service-restricted/m-p/1333776#M80634 Damo1988 2023-12-03T19:11:32Z Re: Phone not working service restricted https://community.ee.co.uk/t5/Contracts-Billing/Phone-not-working-service-restricted/m-p/1333813#M80638 <P>There isn't any account access on this public forum, you would need to contact EE CS - from another phone - to query this.</P> <P>If you have a PAYG phone, then hibernation due to non-usage is a common reason. If you're on pay-monthly, then non-payment of bills is a possibility.</P> <P>If your phone's symptoms are a loss of coverage, then it may not have been necessarily been suspended but just have a local outage - use the "check status" option on <A href="https://coverage.ee.co.uk/coverage/ee" target="_blank" rel="noopener">https://coverage.ee.co.uk/coverage/ee</A> as a first check and consider using WiFi-calling in the meantime.</P> Sun, 03 Dec 2023 21:50:11 GMT https://community.ee.co.uk/t5/Contracts-Billing/Phone-not-working-service-restricted/m-p/1333813#M80638 bristolian 2023-12-03T21:50:11Z