topic Extra charges in Contracts & Billing

Extra charges

ShazzaW13 — Sun, 03 Dec 2023 16:34:48 GMT

I cant see the extra charges on my bill. The amount is there but when I try and view it won’t let me.

any idea?

Katie_B — Mon, 04 Dec 2023 07:51:25 GMT

Welcome to the community.

Have you tried downloading your bill?

This should give you a breakdown of any charges.

If you have already tried this, do you see any error messages?

Katie

AJC19 — Thu, 18 Jan 2024 11:38:28 GMT

Yes I think so but I didn’t see an error message

Leanne_T — Thu, 18 Jan 2024 11:56:50 GMT

Thanks for coming here.

Do you have extra charges on your latest bill?

Leanne.

AJC19 — Thu, 18 Jan 2024 12:27:19 GMT

Yes

Leanne_T — Thu, 18 Jan 2024 12:40:46 GMT

Thanks @AJC19

Can you log into your EE app and download the bill to view what these charges are for?

Leanne.