topic Re: Hi in Contracts & Billing

Hi

Dorutsu — Sun, 03 Dec 2023 10:04:56 GMT

Hello.
I have a problem with my contract that has been closed since October, I received a message in September if I still want to continue with the contract, I was called in September and I closed my contract. in November I paid 30 lire more than the normal contract, now in December I feel like paying again,
but if I don't use your services anymore, why do I have to pay anymore, my contract has been closed

Re: Hi

Northerner — Sun, 03 Dec 2023 10:33:01 GMT

Hi @Dorutsu

You'll need to speak to EE CS on 150 about this issue. You need to give 30 days notice to cancel which sounds like it hasn't happend.

https://ee.co.uk/contact-ee

Thanks

Re: Hi

Dorutsu — Sun, 03 Dec 2023 10:54:50 GMT

I'm not in the UK. I tried to call and it's not possible. please someone check! or contact me privately

Re: Hi

Northerner — Sun, 03 Dec 2023 11:12:13 GMT

Hi @Dorutsu

There is no account access on these forums. You will need to contact EE.

You can call EE free on Skype via WiFi and the number in my signature.

Thanks

Re: Hi

Dorutsu — Thu, 07 Dec 2023 10:54:54 GMT

ok , i called i talk with a lady , that lady had a very nasty attitude, I explained to her what I wanted and that I didn't want to pay another month for the card for nothing, last month I paid all for nothing, I no longer had access to my ee account from the application, that is, it was blank, I told her that I want to keep my number and to have the money from last month returned to me, miss
-he hung up the phone number without answering my questions

Re: Hi

Leanne_T — Thu, 07 Dec 2023 11:38:03 GMT

I am very sorry to hear this has happened when you called @Dorutsu

Did the agent advise the contract was cancelled when you requested this?

Leanne.