topic Re: For quite a while now perhaps months I cannot view my account in Contracts & Billing

For quite a while now perhaps months I cannot view my account

Darren12342 — Sun, 03 Dec 2023 08:07:43 GMT

For quite a while now perhaps months I cannot view my account

Re: For quite a while now perhaps months I cannot view my account

Leanne_T — Sun, 03 Dec 2023 09:25:17 GMT

Hi @Darren12342

Thanks for coming here.

What happens when you try and view your account?

Leanne 🙂

Re: For quite a while now perhaps months I cannot view my account

MCISHERE31 — Sun, 03 Dec 2023 09:34:12 GMT

Will not let me add device to account, say problem are end try later been doing that for a week

Re: For quite a while now perhaps months I cannot view my account

Leanne_T — Sun, 03 Dec 2023 09:48:35 GMT

Hi @MCISHERE31

Thanks for coming here.

I would suggest giving us a call and the team can get the account set up for you.

Thanks.

Leanne 🙂

Re: For quite a while now perhaps months I cannot view my account

MCISHERE31 — Wed, 01 May 2024 19:04:44 GMT

I tried that and they said it was something to do with change of system. Spent hour on phone waiting to get through

Re: For quite a while now perhaps months I cannot view my account

pattcarlisle — Mon, 17 Jun 2024 07:00:51 GMT

EE is absolutely crap…I’ve spent literally HOURS on the phone calling EE… I wouldn’t recommend EE to my worst enemy. Everything was fine when I was with BT.

Re: For quite a while now perhaps months I cannot view my account

ratty1936 — Wed, 17 Jul 2024 17:23:33 GMT

I don't have my account number and so cannot reply to todays email telling me my contract is ending and setting up a new one. Any ideas? Regards, Richard Peters. TN288HY

Re: For quite a while now perhaps months I cannot view my account

Katie_B — Thu, 18 Jul 2024 06:34:42 GMT

Hello @ratty1936.

Welcome to the community.

Is the email letting you know that you are now eligible to upgrade?

If you are unable to access your account online please give us a call on 150.

Our customer care team will be happy to help further.

Katie 🙂