topic Re: £50 in Contracts & Billing

£50

Magsgrammy23 — Sat, 02 Dec 2023 11:41:21 GMT

Just taken out a new sim with EE having left 02 and have received a bill for £59 - £9 for mobile plan and £50 deposit. I don’t know what the deposit is for or how to get it taken off. I didn’t ask for any add ons just wanted a simple phone plan,phoned EE and was told to wait til my sim arrived. It has now arrived but I can’t put it it in til Monday because I need the phone and the invoice says pays immediately .

perhaps I should have stayed with 02. Can anyone help

maggie *************

[mod edit: removed personal details from the forum]

Re: £50

bristolian — Sat, 02 Dec 2023 11:41:42 GMT

There's a good chance of that being a deposit for roaming, which will only be required if you want to use your phone abroad. You can contact CS and request that's removed if you won't need it.

I'm not sure why you think putting the SIM in your phone is a bad idea now, any number port won't be initiated until Monday but I don't see why the invoice should complicate anything except your charges.

Re: £50

Northerner — Sat, 02 Dec 2023 11:42:50 GMT

Hi @Magsgrammy23

You'll need to speak to EE CS on 150 about the deposit. It maybe for some services which you can obtain a refund.

Thanks

Re: £50

XRaySpeX — Sat, 02 Dec 2023 12:12:03 GMT

Paying for the EE SIM is separate from the phone which I assume you have ordered elsewhere.

Re: £50

Magsgrammy23 — Sun, 03 Dec 2023 08:23:41 GMT

Thank you

Re: £50

Magsgrammy23 — Sun, 03 Dec 2023 08:23:43 GMT

I already have the phone

Re: £50

Leanne_T — Sun, 03 Dec 2023 09:23:05 GMT

Hi @Magsgrammy23

Thanks for coming here.

Please call us and our mobile guides will get this looked into for you.

Leanne 🙂