topic Re: Contact ended in Contracts & Billing

Contact ended

Coopy95 — Sat, 02 Dec 2023 21:16:32 GMT

My contact has ended this month, I had a text to say i was gonna be charged my ridiculous monthly payment still. Even though the contact ended. How do I contact anyone to be able to say I don’t want to pay that much if it’s ended? If that’s possible?

Re: Contact ended

Chris_B — Sat, 02 Dec 2023 21:23:25 GMT

@Coopy95 Then you upgrade, as your tariff stands it’s a device/tariff contract where the device and tariff are billed as one and at the minimum term that changes to a 30 day rolling contract, but if you was to upgrade to the new flex pay tariff the device and tariff are billed separately so when the device is paid off your just left with the tariff bill. You can always upgrade to a Sim tariff.

Re: Contact ended

XRaySpeX — Sat, 02 Dec 2023 21:25:10 GMT

@Coopy95 : These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months.