topic Re: Third party bar on my iphone in Contracts & Billing

Third party bar on my iphone

rjcham — Wed, 29 Nov 2023 17:41:12 GMT

I have a “third party bar” on my iPhone which stops me entering competitions etc . I have spoken to EE (eventually), and they say that I have not got a bar ! Any explanations or similar situations ?

Re: Third party bar on my iphone

XRaySpeX — Wed, 29 Nov 2023 17:45:36 GMT

@rjcham : Have you tried texting UNBAR to 50?

Re: Third party bar on my iphone

rjcham — Sat, 02 Dec 2023 16:00:19 GMT

I have tried texting UNBAR several times but I always get the same reply " wer'e sorry but as you have a multi-line account and we can't confirm that you are the account holder, we're unable to remove the third party bar for you".

I have spent some time on the phone speaking to an adviser, who said that he could not see a BAR on my phone.

I have also visited the local EE shop twice and they have not been able to do anything. The first time they sais they had removed the BAR, but they hadn't

Re: Third party bar on my iphone

XRaySpeX — Sat, 02 Dec 2023 17:45:37 GMT

Sorry, it have been UNBAR to 150.

Re: Third party bar on my iphone

Leanne_T — Sun, 03 Dec 2023 07:47:05 GMT

Morning @rjcham

Thanks for coming here.

Do you have a spend cap on your account?

For details on checking this and increasing the limit, please see our How Do I Set Up and Manage Spend Cap? Help page.

Leanne.

Re: Third party bar on my iphone

rjcham — Sun, 03 Dec 2023 10:27:25 GMT

Thanks Leanne
No I don’t have a spend cap on my phone.
Rjcham

Re: Third party bar on my iphone

Leanne_T — Sun, 03 Dec 2023 10:50:08 GMT

Thanks @rjcham

In this case, you would need to try calling us again and asking for this be fully looked into. If no bar is showing on your account this may need a support ticket raised by our tech guides.

Leanne.