topic Re: Restricted service in Contracts & Billing

Restricted service

Shaiggan — Fri, 01 Dec 2023 15:40:22 GMT

Hi, I had my automatic payment going for my monthly contract and for some reason it was skipped which led it to being removed I don't know how. App says click here to make a payment which I follow and it only leads to an error page. Is there a way to make the payment, I'm travelling abroad at the moment and my phone, which is on contract says I can't add payment as I am not the account holder. I did call on 360 and 0800 956 6000 but neither seems to work.

Re: Restricted service

XRaySpeX — Fri, 01 Dec 2023 15:51:04 GMT

Did you mean your automatic payment was a Direct Debit? If so, when it failed EE will try again about 1 week later for the final time.

Re: Restricted service

Shaiggan — Fri, 01 Dec 2023 15:55:58 GMT

Yes it is direct debit but I didn't know that the payment failed, it is past the re try and now isn't showing anything in the billing option, I can't make a payment and I just want to add my direct debit again to make the payment or be able to have my app on my phone be account holder so I can add the direct debit.

Re: Restricted service

XRaySpeX — Fri, 01 Dec 2023 16:58:19 GMT

Try using Fast Pay online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Restricted service

Shaiggan — Fri, 01 Dec 2023 18:17:04 GMT

I tried using the link, it gives a tick on the number and when I proceed, it says error we are working on fixing this page. Unable to complete your process right now.

Re: Restricted service

Shaiggan — Fri, 01 Dec 2023 18:27:04 GMT

Hi, just wanted to update that it went through and worked, thank you so much for your help, appreciate it a lot!

Re: Restricted service

XRaySpeX — Fri, 01 Dec 2023 19:07:46 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.