topic Re: Contract end half way through billing period in Contracts & Billing

Contract end half way through billing period

Tisiht — Thu, 30 Nov 2023 16:51:29 GMT

My contract ended on 24th Nov however my billing date is from 8th Nov to 9th Dec. If my contract ended. On 24th why am I being billed £80+ for the full month.?? Tried speaking to customer service but they didn’t understand what I was trying to say and kept telling me to pay bill and go in credit.?? Why would I do that when now gone on sim only deal . Anyone help

Re: Contract end half way through billing period

XRaySpeX — Thu, 30 Nov 2023 17:06:46 GMT

Cuz you're billed 1 month in advance on 9th Nov for the period 9th Nov to 8th Dec. When you cancel you'll get a final bill with a refund for the period 24th Nov to 8th Dec.

Re: Contract end half way through billing period

bristolian — Thu, 30 Nov 2023 18:17:51 GMT

Also, your contract doesn't end unless you explicitly give disconnection notice or port-out - a contract is needed for you to have network service.

Your minimum term may have ended on Nov 24th but you've mentioned that you have changed your priceplan. So on the 8th December bill you'll receive pro-rata credits & debits reflecting a plan change mid-bill-cycle.