topic Re: EE Website isn't working: can't see bills, set up direct debit, etc in Contracts & Billing

EE Website isn't working: can't see bills, set up direct debit, etc

jdcastro1 — Wed, 29 Nov 2023 20:03:29 GMT

When I log into my mobile account in Chrome (from a desktop), when I click on the Bills & Payments link or the Plans & Subscriptions link followed by clicking the "Manage mobile" link, the page opens with no information on it:

* https://ee.co.uk/plans-subscriptions/mobile : nothing about my subscriptions - there is the top bar (EE - Shop - Help - Black Friday), then the footer directly underneath (Help - Our Websites - Digital Security - Our Company).

* https://ee.co.uk/bills-payments/mobile/your-bills : same as above

Hopeless! I'm trying to set up direct debit online, and it appears impossible.

Jonathan

Re: EE Website isn't working: can't see bills, set up direct debit, etc

jdcastro1 — Wed, 29 Nov 2023 20:08:17 GMT

More info:

Application error: a client-side exception has occurred (see the browser console for more information).

In console:

TypeError: Cannot read properties of undefined (reading 'feature.toggle.react.queueit.enable')
at _app-d0a179abab96b687.js:1:1469091
at Uu (framework-eefbde06271d1d31.js:1:137637)
at t.unstable_runWithPriority (framework-eefbde06271d1d31.js:1:162404)
at Ql (framework-eefbde06271d1d31.js:1:77956)
at Iu (framework-eefbde06271d1d31.js:1:137098)
at bu (framework-eefbde06271d1d31.js:1:128588)
at framework-eefbde06271d1d31.js:1:78179
at t.unstable_runWithPriority (framework-eefbde06271d1d31.js:1:162404)
at Ql (framework-eefbde06271d1d31.js:1:77956)
at Yl (framework-eefbde06271d1d31.js:1:78124)

Re: EE Website isn't working: can't see bills, set up direct debit, etc

jdcastro1 — Wed, 29 Nov 2023 20:12:32 GMT

Web developers - get onto this!

Re: EE Website isn't working: can't see bills, set up direct debit, etc

jdcastro1 — Wed, 29 Nov 2023 20:19:46 GMT

Clicking "Bills & Payments":

Re: EE Website isn't working: can't see bills, set up direct debit, etc

Leanne_T — Thu, 30 Nov 2023 08:14:05 GMT

Morning @jdcastro1

Thanks for coming to the community.

Have you recently joined EE and registered for a new EE account?

Can you access the bills and payment details in the EE app?

Leanne.

Re: EE Website isn't working: can't see bills, set up direct debit, etc

jdcastro1 — Thu, 30 Nov 2023 09:41:39 GMT

Hi Leanne,

I haven't downloaded the app as I don't really use mobile. At the moment I can't access internet on my mobile either - not sure why.

Re: EE Website isn't working: can't see bills, set up direct debit, etc

Leanne_T — Thu, 30 Nov 2023 09:44:18 GMT

Thanks @jdcastro1

I would suggest giving us a call on 150, the team will check the EE online account has been fully set up and help you get this sorted.

Do you have mobile data turned on in your phone settings? What phone are you using?

Leanne.

Re: EE Website isn't working: can't see bills, set up direct debit, etc

jdcastro1 — Thu, 30 Nov 2023 09:45:15 GMT

Samsung. Mobile data switched on. Airplane mode off.

Re: EE Website isn't working: can't see bills, set up direct debit, etc

Leanne_T — Thu, 30 Nov 2023 10:24:34 GMT

Thanks @jdcastro1

Can you make calls and send texts?

Can you text BALANCE to 150, how much data do you have remaining?

Leanne.

Re: EE Website isn't working: can't see bills, set up direct debit, etc

paul03631 — Thu, 30 Nov 2023 21:40:37 GMT

Have exactly the same problem as above. I called in on 150 and was transferred to the technical team who advised that this is a "known and ongoing issue" which currently has a level 3 priority.

Apparently it needs to be raised to level 1 to get it actioned sooner rather than later.

I've been added to the list of affected accounts but they also said that the more people who call in and report it the quicker it will move up the priority queue!

Re: EE Website isn't working: can't see bills, set up direct debit, etc

paul03631 — Fri, 01 Dec 2023 09:10:45 GMT

Just an update on my situation - all isworking again! My account has been "reset" apparently!