https://community.ee.co.uk/t5/Contracts-Billing/I-Have-brought-a-new-phone-but-wish-to-return-it-and-pick/m-p/1332580#M80488 <P>I purchased a Samsung S22 from you, but i am not happy with the phone and would like to buy a diffrent model, how can i do that?</P> Thu, 30 Nov 2023 09:51:19 GMT DREID1 2023-11-30T09:51:19Z https://community.ee.co.uk/t5/Contracts-Billing/I-Have-brought-a-new-phone-but-wish-to-return-it-and-pick/m-p/1332580#M80488 <P>I purchased a Samsung S22 from you, but i am not happy with the phone and would like to buy a diffrent model, how can i do that?</P> Thu, 30 Nov 2023 09:51:19 GMT https://community.ee.co.uk/t5/Contracts-Billing/I-Have-brought-a-new-phone-but-wish-to-return-it-and-pick/m-p/1332580#M80488 DREID1 2023-11-30T09:51:19Z https://community.ee.co.uk/t5/Contracts-Billing/I-Have-brought-a-new-phone-but-wish-to-return-it-and-pick/m-p/1332604#M80491 <P>Purchases made over online or telesales methods come with a statutory 14days "change of mind" right of return, details are on <A href="https://ee.co.uk/help/orders/how-to-return-a-product-bought-within-the-last-14-days" target="_blank" rel="noopener">https://ee.co.uk/help/orders/how-to-return-a-product-bought-within-the-last-14-days</A>&nbsp;</P> <P>Retail shop instore purchases have no such rights, and a return will be at the discretion of the store. EE shops don't accept device returns as a matter of course.</P> Thu, 30 Nov 2023 10:59:55 GMT https://community.ee.co.uk/t5/Contracts-Billing/I-Have-brought-a-new-phone-but-wish-to-return-it-and-pick/m-p/1332604#M80491 bristolian 2023-11-30T10:59:55Z