topic Re: Fraud department contact in Contracts & Billing

Fraud department contact

Danny_125 — Mon, 27 Nov 2023 16:43:24 GMT

Hi,

Please could I have the fraud department contact phone number? Someone has used my identity to take out a phone contract and I need to speak to the fraud department to report this

Thanks

Danny

Re: Fraud department contact

Northerner — Mon, 27 Nov 2023 17:41:48 GMT

Hi @Danny_125

You need to report this to the police as well.

Call EE CS on 150 and speak to them about the issue.

Thanks

Re: Fraud department contact

Danny_125 — Mon, 27 Nov 2023 17:56:30 GMT

Hi,

Thanks, I have reported to the police and actionfraud.

As the phone was intercepted by the fraudster I can’t call 150. Is there a line to the fraud department? I’m sure that if I explain the situation they’ll understand. I have seen articles online and on this forum about people experiencing similar scams

Thanks

Danny

Re: Fraud department contact

Danny_125 — Mon, 27 Nov 2023 17:58:11 GMT

Here is an example of a very similar thing to what has happened to me

https://community.ee.co.uk/t5/Security/Big-credit-problems-someone-took-a-contract-on-my-name/td-p/1100788

Re: Fraud department contact

bristolian — Mon, 27 Nov 2023 18:06:30 GMT

You can contact CS on 150 from any EE phone, or 0800 0798586 from any other phone.

Re: Fraud department contact

Danny_125 — Mon, 27 Nov 2023 18:10:23 GMT

Thank you but is there one specifically for fraud? I have tried customer service and they won’t transfer me

Re: Fraud department contact

Danny_125 — Mon, 27 Nov 2023 18:15:16 GMT

Hello, I am in the exact same position @Katie_B @Drl90

Someone has used my home address and DOB to take out a phone contract at EE and I am now being pursued for the contract payments. The phone was intercepted during delivery (I have photographic proof)

EE have said it isn’t fraud, please can someone help. It is also destroying my credit rating and actionfruad have told me resolve it with EE.

i would be extremely grateful for some help as this is very distressing. I plan to apply for a mortgage soon and this will stop me from doing that.

thanks

Danny

Re: Fraud department contact

Danny_125 — Mon, 27 Nov 2023 18:16:43 GMT

Hi, was this ever resolved @jayesh4u @James_B @XRaySpeX

Someone has used my home address and DOB to take out a phone contract at EE and I am now being pursued for the contract payments. The phone was intercepted during delivery (I have photographic proof)

EE have said it isn’t fraud, please can someone help. It is also destroying my credit rating and actionfruad have told me resolve it with EE.

i would be extremely grateful for some help as this is very distressing. I plan to apply for a mortgage soon and this will stop me from doing that.

thanks

Danny

Re: Fraud department contact

Danny_125 — Mon, 27 Nov 2023 18:18:33 GMT

Hi @Christopher_G @tanveer8

was this resolved? I am in a similar situation.

Someone has used my home address and DOB to take out a phone contract at EE and I am now being pursued for the contract payments. The phone was intercepted during delivery (I have photographic proof)

EE have said it isn’t fraud, please can someone help. It is also destroying my credit rating and actionfruad have told me resolve it with EE.

i would be extremely grateful for some help as this is very distressing. I plan to apply for a mortgage soon and this will stop me from doing that.

thanks

Danny

Re: Fraud department contact

James_B — Mon, 27 Nov 2023 18:19:20 GMT

Hi @Danny_125,

Sorry, it isn't possible to be transferred directly to our fraud team. Our Customer Care Team will take some details when you call and raise a case with the fraud team on your behalf.

Once they have received your details, an investigation will be carried out, after which you'll be contacted directly.

Hope this helps.

James

Re: Fraud department contact

Danny_125 — Mon, 27 Nov 2023 18:23:05 GMT

Hi James,

I have already done this and it was deemed not fraud but with no explanation.

I can see several threads on this forum of people who have experienced the exact same thing

any help would be greatly appreciated

Danny

Re: Fraud department contact

James_B — Mon, 27 Nov 2023 18:56:33 GMT

I've sent you a private message @Danny_125

Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: Fraud department contact

Danny_125 — Mon, 27 Nov 2023 19:00:40 GMT

Please can anyone help me here? EE are refusing to deem this fraud. My identity has been stolen and it’s going to cost me £1900 plus destroy my credit rating. A lot of people have reported the exact same thing and there articles online about it @James_B @bristolian @Northerner

https://www.thisismoney.co.uk/money/beatthescammers/article-10539975/The-fraudsters-steal-identity-O2-phone-contracts.html

https://www.thisismoney.co.uk/money/experts/article-7844987/How-did-fraudster-Three-mobile-contract-name.html

please help!

Re: Fraud department contact

Drl90 — Mon, 27 Nov 2023 19:16:20 GMT

EE will chase you for this debt and will not drop it, make a twitter account, post the evidence, tag the press, police, action fraud, create publicity and it'll get dealt with, also start the small claims court process

https://twitter.com/EEStolenIden/with_replies

Re: Fraud department contact

Danny_125 — Mon, 27 Nov 2023 20:32:57 GMT

Ok thanks @Drl90 i will contact mailonline as they seem to have reported it and also tweet all the people you say. Clearly this is a scam that EE don’t want to accept is happening and would rather chase innocent people for the debt. They clearly have terrible Systems in place to prevent this kind of fraud. I’ve also been advised to contact my local MP as apparently they like to get involved in these kind of things

Re: Fraud department contact

Schockwave — Mon, 27 Nov 2023 22:05:20 GMT

@Danny_125 , @James_B , has sent you a private message, please check your inbox and get back to him, if you have not already done so, check further above here for the reply from him.

Re: Fraud department contact

Danny_125 — Mon, 27 Nov 2023 23:40:23 GMT

Ok thanks I have responded, hopefully someone can help, looks like there are about 40 recent similar cases and EE have done nothing so we’ll need to band together to get his sorted @Drl90

Re: Fraud department contact

Drl90 — Tue, 28 Nov 2023 08:15:24 GMT

EE won't deal with this, the fraud team won't deal with identity theft, customer service teams don't have the power to do anything above the fraud team, check the image attached

Re: Fraud department contact

Danny_125 — Tue, 28 Nov 2023 08:32:07 GMT

Can’t see the image but send to me on twitter, I just followed you. I am going to call the executive office at EE everyday until I get an answer. Their number is 08000790134

@Schockwave @James_B are you able to help?

Re: Fraud department contact

Christopher_G — Tue, 28 Nov 2023 09:52:03 GMT

Hi @Danny_125

I've replied to the private message that you sent to @James_B

Chris