topic Re: No contract change but now being charged for roaming calls in Contracts & Billing

No contract change but now being charged for roaming calls

cloudbattles — Sun, 26 Nov 2023 11:45:45 GMT

I've been with EE for many years, I don't use much data - maybe 2 or 3 Gigs per month and i haven't requested a contract change in years. Suddenly from 3 days ago roaming calls are being charged to my account. The EE website is clear if your plan started before 7th July 2021 then roaming is included as long as you don't change your contract. I guess it must be a billing mistake or I'll be straight off to O2.

Re: No contract change but now being charged for roaming calls

XRaySpeX — Sun, 26 Nov 2023 12:16:34 GMT

Where are you roaming?

Re: No contract change but now being charged for roaming calls

cloudbattles — Sun, 26 Nov 2023 14:53:49 GMT

Portugal (eu)

Re: No contract change but now being charged for roaming calls

XRaySpeX — Sun, 26 Nov 2023 14:59:15 GMT

I should check your contract start date in your online MyEE under Home > Plans & Subs > Plan Details.

Re: No contract change but now being charged for roaming calls

Chris_B — Sun, 26 Nov 2023 15:07:55 GMT

@cloudbattles How long have you been outside the UK ?