topic Re: Apple Watch contract renew - good as new in Contracts & Billing

Apple Watch contract renew - good as new

LSJ89 — Sat, 25 Nov 2023 19:58:42 GMT

Hello, general advice needed.

I have tried twice now to upgrade my Apple Watch contract, eligible for an upgrade, and each time it’s been cancelled/not arrived without a reason. I have contacted live chat, and been told to ring 150 or go into shop. I go into the shop, they tell me to call 150! Call 150 and they have no explanation and tell me they can’t sell good as new over the phone so either renew contract to a new one or ‘no other option really’.

Very frustrated, and £30 upfront payment not returned.
EE please sort this, all I want is a new Apple Watch series 9, good as new are available and a cheaper option.

Re: Apple Watch contract renew - good as new

Katie_B — Sun, 26 Nov 2023 08:16:45 GMT

Hello @LSJ89.

Welcome to the community.

When your order has been cancelled has any other information been provided as to why this could have been?

What Apple Watch are you looking at?

Please provide me with the colour and size so I can check our stock.

Katie

Re: Apple Watch contract renew - good as new

LSJ89 — Sun, 26 Nov 2023 12:19:50 GMT

Hello, I got no explanation, which is frustrating as hell!

I was looking at Apple Watch Series 9, silver with blue sports band. 41mm.

the good as new is still showing available online for £30 upfront, which I have already paid for £22.00 per month. 24 month contract. Customer advisor told me the website was wrong and it wasn’t available and I needed to go for new. I feel this is a ploy to get me to pay more.

Re: Apple Watch contract renew - good as new

Katie_B — Sun, 26 Nov 2023 12:28:31 GMT

Thanks for confirming @LSJ89.

I can't seem to find this on the EE website.

Are you still able to view it?

Katie

Re: Apple Watch contract renew - good as new

LSJ89 — Sun, 26 Nov 2023 12:40:06 GMT

Yes I am still able to view it on the EE website.

https://ee.co.uk/smart-tech/pay-monthly-wearables-gallery/apple-watch-series-9-aluminium-case-sm-good-as-new-details?color=Silver&watchScreenSize=41mm

Re: Apple Watch contract renew - good as new

Katie_B — Sun, 26 Nov 2023 13:23:52 GMT

Thanks for providing the link @LSJ89.

I am unsure what could be causing your orders to fail.

Has the upfront cost been taken or does this show as pending with your bank?

Katie

Re: Apple Watch contract renew - good as new

LSJ89 — Sun, 26 Nov 2023 13:39:09 GMT

The payment has been taken completely.

I simply want to order what is available but I was told I can’t order this over the phone or in store but yet the customer services at 150 can’t order it for me either. So how am I meant to get it?

this is the second time I’ve been let down by the online order system this year.

Re: Apple Watch contract renew - good as new

Katie_B — Sun, 26 Nov 2023 13:44:26 GMT

Hi @LSJ89.

I have sent you a private message for more details.

Katie

Re: Apple Watch contract renew - good as new

LSJ89 — Tue, 28 Nov 2023 12:56:15 GMT

Hello, I am still no further forward, and not had a response to the private message. Can you help?