topic Christmas is coming up and my EE BIll is the last thing on my mind in Contracts & Billing

Christmas is coming up and my EE BIll is the last thing on my mind

Mikeyevans_2003 — Sat, 25 Nov 2023 11:54:50 GMT

I have legit got Christmas presents to think about getting and I’m sorry I cannot afford to pay my EE bill because I have Christmas presents to get

Re: Christmas is coming up and my EE BIll is the last thing on my mind

XRaySpeX — Sat, 25 Nov 2023 12:25:08 GMT

If you're having difficulty paying your bill at the same time as buying Xmas pressies you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

Re: Christmas is coming up and my EE BIll is the last thing on my mind

Mikeyevans_2003 — Sat, 25 Nov 2023 12:26:43 GMT

Thank you for your reply Ray! I am currently on text with support as we speak

Re: Christmas is coming up and my EE BIll is the last thing on my mind

Mikeyevans_2003 — Sun, 03 Dec 2023 09:54:30 GMT

If you didn’t know I have bad anxiety when it comes to paying bills, and I had requested a 30 day extension to pay my bill because it is Christmas and I want to get presents for my family, I remember one time I had to extend my time to pay the bill and they agreed with it and comforted me saying that it won’t get higher, next minute they lied, and it went higher ( I was paying around £20 per month for my contract and they bumped it up to £40) now I do have my bill which costing me (£250.16 don’t know why it’s that high I’m only paying for my phone, iPad, beats fit pro and a PS5) so imagine doubling that!? Bare that in mind I get support from the government £280 per month from them and if EE dares to double my bill I won’t be able to afford it and then they will be lying again! So I’ve been stressing out about my bill and I don’t know what to do?

Re: Christmas is coming up and my EE BIll is the last thing on my mind

Leanne_T — Sun, 03 Dec 2023 10:01:01 GMT

Morning @Mikeyevans_2003

I am very sorry to hear this and can understand how stressful this must be for you.

To discuss your bills and payments please give us a call on 150, the team will be happy to look into your account and see what they can do to help.

For further support please see our Problems Paying Your Bill and Available Help, page.

Thank you.

Leanne.