topic Re: Upgrade Anytime query in Contracts & Billing

Upgrade Anytime query

AshT453 — Fri, 24 Nov 2023 16:25:46 GMT

I'm looking to "upgrade anytime", if I do it in store do I have to hand my old phone in at the same time?

Re: Upgrade Anytime query

Chris_B — Fri, 24 Nov 2023 18:53:58 GMT

@AshT453 You can do. Just don’t factory reset it before you go and you can transfer everything over to the new device in store.

Re: Upgrade Anytime query

AshT453 — Sat, 25 Nov 2023 07:33:17 GMT

I'd rather transfer everything over at home before sending it back so I know I'm fully set up on my new phone before sending my old one back? Is that possible or would I have to do it online?

Re: Upgrade Anytime query

Katie_B — Sat, 25 Nov 2023 07:36:44 GMT

Hi @AshT453.

If you wish to do the transfer at home I'd recommend ordering your upgrade online and a trade in return pack will be sent to your home address.

Katie