topic Re: backdated bills for expenses in Contracts & Billing

backdated bills for expenses

dvconnect — Fri, 24 Nov 2023 15:17:00 GMT

Hi - I need my last 6 months of bills so I can submit them for an expense claim - how do I go about this - i have tried every angle on the app / online and even calling EE but with no success? Thank you.

Re: backdated bills for expenses

Leanne_T — Fri, 24 Nov 2023 15:57:34 GMT

Hi @dvconnect

Thanks for coming here.

You can download the bills in your EE app, if you select Manage, Bills and Payments then download your bill at the bottom of the page. Once downloaded you should be able to print the bills.

Leanne 🙂

Re: backdated bills for expenses

dvconnect — Fri, 24 Nov 2023 16:12:30 GMT

Hi Leanne, I click on the 'Manage' Icon at the bottom of the app but there is no option following that for Bills and Payments.

Re: backdated bills for expenses

Leanne_T — Fri, 24 Nov 2023 16:16:17 GMT

If this is not showing for you, please try calling us again on 150 and selecting speak to an agent @dvconnect

The team will get this sorted for you 🙂

Leanne.

Re: backdated bills for expenses

dvconnect — Fri, 24 Nov 2023 16:42:40 GMT

Leanne I spent about half an hour with an agent yesterday and got no where - I am utterly baffled as to why I can't easily access my bills. Can you just email them to me? i am even haappy to pay a surcharge if necessary?

Re: backdated bills for expenses

Leanne_T — Fri, 24 Nov 2023 16:44:39 GMT

Hi @dvconnect

Sorry we have no account access on the community to access the bills.

Please try contacting us again and the team can look into the options available.

Leanne.

Re: backdated bills for expenses

XRaySpeX — Fri, 24 Nov 2023 17:31:13 GMT

Click on Plans & Subs.