topic Re: Upgrade Anytime - Replacement Insurance device in Contracts & Billing

Upgrade Anytime - Replacement Insurance device

JohnMincher — Thu, 23 Nov 2023 10:48:58 GMT

Hello,

I am looking to upgrade my phone under the Anytime Upgrade scheme. Unfortunately I had to send my phone off to my Insurance company due to dropping it on holiday. I spoke to EE before sending it to my insurance who confirmed that if I sent the phone back damaged then the cost would be £400+ (I can't remember the exact figure). Hence sending it to my insurers for a much, much lower excess.

My Insurance company haven't confirmed if they will repair my current phone or issue a replacement yet

If my insurance company (not EE) send a replacement will I still be eligible for the Anytime Upgrade?

Thanks

Re: Upgrade Anytime - Replacement Insurance device

James_B — Thu, 23 Nov 2023 12:59:08 GMT

Hi @JohnMincher,

Welcome to the EE Community. 🙂

Yes, you can still trade in your insurance replacement.

James

Re: Upgrade Anytime - Replacement Insurance device

JohnMincher — Thu, 23 Nov 2023 13:27:24 GMT

That's brilliant, thank you so much for your response 🙂

Re: Upgrade Anytime - Replacement Insurance device

James_B — Thu, 23 Nov 2023 13:37:43 GMT

No problem @JohnMincher 🙂

James