topic Increase in charged in Contracts & Billing

Increase in charged

JRCroxford — Wed, 22 Nov 2023 23:14:49 GMT

I have a sim only card and EE have doubled my payments without any agreement from me (or not that I am unaware) it looks like my contract has ended and they have just started a new one, no email or phone call. Can they do this? It has gone from £10.54 to over£20. This is a massive increase

Re: Increase in charged

Chris_B — Thu, 23 Nov 2023 08:24:44 GMT

@JRCroxford Was that sim only a discounted tariff? If it was it’s possible now it’s out of contract the discount has been removed. It would be best to call customer services about this. But check your bill breakdown just in incase you have any out of allowance charges.

Re: Increase in charged

JRCroxford — Thu, 23 Nov 2023 17:39:25 GMT

Phoned EE an explained I was not happy with a 100% increase and no
notification. My contract had run out so the lady said as I had been a
customer for a long time she would see what she could do and get it as
cheap as possible for me. I am amazed after her calculations discounting
for various things she offered me it at £8 a month. My GB was reduced from
2 to 1 (I don’t use much every month) but I get 5 added on because I have
EE Broadband, so no problem. Thank you EE result!

Re: Increase in charged

Leanne_T — Thu, 23 Nov 2023 18:00:14 GMT

Thanks for coming back and letting us know @JRCroxford

Glad to hear this has been sorted for you 🙂

Leanne.

Re: Increase in charged

Chris_B — Sat, 25 Nov 2023 19:12:03 GMT

@JRCroxford Always be aware when your contract minimum term is, it’s not EEs job to inform you off this and it does state when this date is on your EE account.

Re: Increase in charged

JRCroxford — Sat, 25 Nov 2023 23:38:55 GMT

Lesson learned!