https://community.ee.co.uk/t5/Contracts-Billing/Sorting-out-a-new-contract/m-p/1329940#M80133 <P>Can anyone tell me, after 2 months of phone calls and issues after getting a new phone, which was faulty, the second was also faulty so a different phone.</P><P>how long should it take to get a refund of over payments and when should the bill on the app show the correct information?</P><P>im really fed up with EE and the way we have been treated&nbsp;</P> Wed, 22 Nov 2023 12:28:35 GMT TKPB13 2023-11-22T12:28:35Z https://community.ee.co.uk/t5/Contracts-Billing/Sorting-out-a-new-contract/m-p/1329940#M80133 <P>Can anyone tell me, after 2 months of phone calls and issues after getting a new phone, which was faulty, the second was also faulty so a different phone.</P><P>how long should it take to get a refund of over payments and when should the bill on the app show the correct information?</P><P>im really fed up with EE and the way we have been treated&nbsp;</P> Wed, 22 Nov 2023 12:28:35 GMT https://community.ee.co.uk/t5/Contracts-Billing/Sorting-out-a-new-contract/m-p/1329940#M80133 TKPB13 2023-11-22T12:28:35Z https://community.ee.co.uk/t5/Contracts-Billing/Sorting-out-a-new-contract/m-p/1329982#M80139 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3369340">@TKPB13</a></SPAN>&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>Did make an upfront payment for the phones and then returned the phones?&nbsp;</P> <P>Does the EE app show your account is in credit?&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 22 Nov 2023 15:18:00 GMT https://community.ee.co.uk/t5/Contracts-Billing/Sorting-out-a-new-contract/m-p/1329982#M80139 Leanne_T 2023-11-22T15:18:00Z